Terms and conditions

Conclusion of the contract

All offers, deliveries, services and agreements are governed by our terms and conditions. They are deemed accepted when an order is placed or a delivery is accepted. The customer's purchasing conditions shall in no case form part of the contractual terms with us, regardless of whether we expressly object to them.

Offers

All offers are non-binding. Agreements become binding only upon our confirmation.

Delivery times

The delivery time stated in the written order confirmation is agreed only approximately.

Delivery

Goods are dispatched at the customer's expense and risk, even if Dontix GmbH pays the freight costs. Claims concerning damage, incorrect deliveries or loss must be reported without delay, and no later than 5 days after receipt of the delivery.

Payment

Charges are calculated in euros (€). Invoices are due net within 14 days of the invoice date, unless other payment arrangements have been granted to the customer. Payments must be made exclusively to Dontix GmbH. If the payment deadline is exceeded, we are entitled to charge applicable reminder fees and default interest at 4% above the discount rate of the Deutsche Bundesbank.

Liability and warranty

If the goods as delivered are defective or lack assured properties, the customer must notify us of the defect in writing within 8 days; otherwise the defect cannot be acknowledged. Dontix GmbH must be given a reasonable period, at least 4 weeks, to remedy the defect. A warranty can be provided only if Dontix GmbH can inspect and examine the goods.

Our liability is limited to rectification or replacement of defective goods. Dontix GmbH provides no warranty for defects caused by force of any kind.

Retention of title

Goods supplied by us remain the property of Dontix GmbH until the customer has paid the purchase price in full, including all ancillary claims and all claims arising from the ongoing business relationship. This also applies when goods are transferred to third parties (extended retention of title).

Exchange

All goods custom-made for the customer are excluded from exchange.

Ancillary agreements

Oral ancillary agreements are valid only if expressly confirmed in writing. The invalidity of one of these conditions does not affect the validity of the others.

Place of performance and jurisdiction

The company's registered office is the place of performance for all rights and obligations arising from the contractual relationship and the place of jurisdiction for all disputes arising from business relationships concerning individual deliveries. Statutory provisions apply to payment order proceedings. German law applies exclusively.